Refund Policy
Refund Policy
Last updated: November 09, 2025
These policies apply to purchases made on https://horizoncrafted.com. For questions, contact support@horizoncrafted.com.
We want you to love your purchase. Because many products are made-to-order, these rules ensure a fair process.
1. Eligibility
- Returns accepted within 30 days of delivery for items that are unused, in original condition and packaging.
- Personalized/custom items are non-refundable unless defective or damaged on arrival.
- Defects/damage must be reported within 7 days of delivery with photos of the item and packaging.
2. Non-Refundable Items
- Personalized/custom products
- Digital downloads or gift cards
- Sale/clearance items
To protect privacy, approved returns of personalized items will be securely destroyed after verification.
3. Cancellations
- Custom/Personalized: cancellable only before production begins.
- Non-Custom: cancellable before the shipping label is created.
4. Return Shipping
- We cover return shipping for defective, damaged, or incorrect items.
- For other returns, the customer pays return shipping. Use a trackable method.
5. Refund Processing
- Upon receipt and inspection, approved refunds are issued to the original payment method within 5–10 business days.
- Exchanges or store credit may be offered if preferred and available.